Surgical Update – March 26, 2020‼️
Until further notice, Creston Veterinary Hospital will be delaying routine spays and neuters to conserve Personal Protective Equipment (PPE), reduce foot traffic and the risk of contamination, and make room for urgent and emergent cases. 🐾
Surgeries that have already been booked will remain on the schedule; however, each surgery be reviewed on a daily basis. Please note that it may be necessary to rebook for a later date if we need to prioritize a more serious case.
If you have not received a call to cancel or rebook your surgery, assume it’s still taking place. As always, we will be performing “reminder calls” with important pre-surgical information the night prior to your pets scheduled surgery.
The health and wellbeing of our staff and clientele is our top priority. Your patience and understanding during this difficult time allows us to make this possible.
Your Hometown Vet
Creston Veterinary Hospital has enacted enhanced preparedness and workplace policies to help ensure the safety of our clients, patients, and personnel.
Our hours of operation have changed! We are open from Monday – Friday from 9am – 5pm. We are now closed on Saturday and Sunday.
We understand, now more than ever, that your access to emergency care remains available. As always, veterinarian remains on call 24/7 for pet emergencies!
We are temporarily limiting our services to urgent and emergent care only. In addition to limiting staff and public exposure, we must be strategic in the use of Personal Protective Equipment (PPE), including masks, gowns, and gloves. Please refer to the attached URGENT vs. NON-URGENT infographic. Appointments will be scheduled on a case-by-case basis.
Only one person will be allowed in our lobby at a time. The door will remain locked to prevent unnecessary foot-traffic and congestion. Clients are encouraged to knock on the door or phone reception when they arrive for their scheduled appointment or pick-up.
For prescription food and medication enquiries, please call the office to arrange pre-payment and curbside pick-up. Alternatively, a no-charge delivery service will be available Monday-Friday from 3-5 pm for those who are self-isolating or otherwise unable to pick goods up. Our current area of coverage includes Creston, West Creston, Lister, Canyon, and Arrow Creek. Delivery outside of these areas may be available with an additional fee.
Creston Veterinary Hospital is doing our part to keep the community safe by social distancing and providing only essential services at this time, and we appreciate your efforts to assist us. We will continue to monitor the situation closely and update the community as more information becomes available to us.
Your Hometown Vet ❤️
KEEP CALM AND CARRY ON – Your Complete Guide for a Safe & Happy Veterinary Visit!
In the midst of recent developments with COVID-19 (coronavirus), Creston Veterinary Hospital has implemented new policies and procedures to help protect our clients and our team. Please note that we will continue to monitor this changing situation on a daily basis and will update you as required based on the recommendations of our provincial, federal and veterinary governing bodies.
Presently, the World Health Organization (WHO) has stated that there is no evidence at present to suggest that pets can be infected with SARS-CoV-2, develop the disease, or spread the disease. Therefore, as an essential community business, Creston Veterinary Hospital is committed to providing uninterrupted service for ALL ANIMALS. At this time, our operating hours will remain unchanged and we will continue to offer 24/7 emergency services.
Without question, we want to be the best stewards of our patients; however, our primary concern is the health and wellbeing of our staff and clientele. As healthcare professionals, we are already sensitive to the fact that we work in confined spaces in close proximity to each other, which puts us at an increased risk for airborne transmission and surface contamination, and this is something we already manage in our routine operations. We routinely disinfect surfaces, wash our hands, and avoid touching our faces to prevent transmission of other diseases between patients and humans. As an added precaution, we have adjusted our practices to focus more on limiting exposure between humans.
Our Internal Cleaning Protocols:
- In addition to our usual exam room cleaning, we will also be cleaning the exam room door handles, seating, and pens between appointments.
- In addition to our usual daily cleaning, we will disinfect areas of reception and the waiting room (entrance and exit doors/handles, front counters, pens, credit card machines, seating, etc.) throughout the day.
- We will be disinfecting our phones and desks, keyboards and mouse surfaces regularly.
- We encourage clients to avoid using cash and cheques, and pay with credit or debit only.
- We are asking clients to be proactive in washing their hands and using sanitizer before, during and after their appointment. Hand sanitizer will be available around the hospital and in all client areas.
- Ultimately, we don’t want a pet who needs help to go without veterinary care!
‼️ IMPORTANT!‼️ If you feel ANY flu like symptoms or symptoms of COVID-19 – fever, cough, difficulty breathing, or sore throat, have traveled internationally (USA included) or been on a cruise, you are asked NOT to enter the premises until you’ve self-quarantined for at least 14 days. This includes people who have been in direct contact with people who are currently being tested or have tested positive for COVID-19.
For the health and safety of our staff and clientele, please don’t be shy about telling us; it is our social responsibility to ensure members of our community feel safe and supported at all times.
If you are concerned about limiting your exposure, have possibly been exposed yourself or have undiagnosed symptoms, please ask for one of these special options.
Non-Traditional Appointment Options:
- Please have a friend or family member bring your pet in, but ensure that we are able to contact you by telephone so that we can walk you through the appointment step-by-step, obtain consent for diagnosis or treatment, and process payment.
- Pet Only Appointment – we will come out to your car and take your pet inside for an exam. You can remain in your car during the appointment and the doctor will speak with you on the phone about your pet. A credit card can be used to check you out over the phone before you leave. Then, we will bring your pet and any needed medications out to you. If your pet is overly anxious without you present, we can plan for a safe sedative to give prior to the appointment to make the experience less worrisome.
- Surgical and drop-off appointments – we can go over admitting questions over the phone in advance or on the day of the procedure. At your scheduled appointment, we will come out to your vehicle to retrieve your pet as well as have you sign the authorization paperwork. When your pet is ready to go, we will call you to schedule a pick-up time and go over everything by phone, as well as payment. When you arrive for pick up, give us a call and we will bring your pet and any needed medications out to you.
- If you require food, prescription renewals, or over-the-counter supplies, please call at least 24hrs in advance to order and pay ahead. Once your items have arrived, we are happy to deliver them to your vehicle (give us a call when you arrive at the clinic) or directly to your home.
- If you wish to join your pet in clinic and are safe to do so according to our new guidelines, we ask that only one “pet parent” be present for the appointment. Please avoid shaking hands and hugging at this time. Our intent is to minimize foot traffic and limit the amount of exposure to workers and clients who are at moderate risk
- Currently, there are no issues with ordering food, medications. or supplies; however, there may be future problems. We will be monitoring the situation closely and working around any supply chain problems the best we can.
- If you are currently purchasing your pet’s medications from a human pharmacy and would like to avoid going there, please call us. We may be able to provide those medications or special order them for you so you don’t have to wait with other potentially sick humans.
Our goal is for Creston Veterinary Hospital to be the least risky place for you to visit outside of your home. You can feel confident knowing that your pets can still get the quality care they need without risking your own health.
We also want our team members to stay healthy so we can continue to provide you with the thoughtful and comprehensive care you have come to know and love.
Like most business, this is uncharted territory for us. Please be patient and flexible as we navigate our new protocols and do our best to remain current with the ever-changing information. Rest assured that we will monitor the situation closely and update the community in real-time as more information becomes available to us.
Your Hometown Vet
Helpful Resources & Links:
- COVID-19 FAQ for Pet Owners
- Animals and Coronavirus Disease 2019 (COVID-19)
- Interim Guidance for Public Health Professionals Managing People With COVID-19 in Home Care and Isolation Who Have Pets or Other Animals
- BC CDC COVID-19 Care
- BC COVID-19 Symptom Self-Assessment Tool
- Urgent vs. Non-Urgent Infographic